At Workpath, we believe that quality healthcare occurs over time. And it only truly works if it's delivered when and where it best meets the needs of each individual patient. 

But here’s the challenge. Many parts of the world face mounting barriers to healthcare. As a result, a growing number of people go years—even decades—without seeing a single healthcare provider. By the time they do finally see a healthcare professional, it’s often the result of an acute issue or significant illness that could have been prevented. 

Here’s where Extra Mile Pediatrics steps in. Extra Mile is a nonprofit organization that is on a mission to stop this often tragic scenario. Launched last year, Extra Mile Pediatrics works to provide repeated, quality care for children and their families in areas where significant barriers to care exist. 

As a healthcare technology company dedicated to creating tools that improve the way care is delivered, Workpath has been inspired by the efforts of Extra Mile Pediatrics to help children living in Central America who have rarely, if ever, seen a healthcare provider. That’s why we’re proud to announce that Workpath has provided its first donation as a company to Extra Mile Pediatrics to help with the organization’s trip to El Salvador next week. 

“By forming ongoing relationships with communities and returning to provide care again and again, Extra Mile is addressing foundational health issues like nutrition, growth, and development,” said Eddie Peloke, CEO of Workpath. “Workpath wants to do our part to help Extra Mile return regularly to communities it is partnering with in order to get to know each family in the area and to earn their trust.”

Extra Mile Pediatrics was co-founded by Dr. Jeff Mapp, who has been practicing general pediatrics in Richmond for over a decade, and his wife, Kimball Mapp, RN, who has extensive experience as a pediatric nurse in hospital settings. Together, along with a growing volunteer based made up of other medical professionals, Extra Mile has organized medical mission trips to parts of Central America because they see value and opportunity in reaching children before they get sick. Workpath applauds this approach and encourages other healthcare organizations to support Extra Mile Pediatrics in their efforts to focus on the pillars of health—foundational issues such as growth, nutrition, development, education, and preventive care. 

“Extra Mile Pediatrics goes deep, not wide,” explains Jeff Mapp. “Introducing, and then reinforcing, best practices to keep children safe requires trust between healthcare providers and families. That trust should be earned through commitment, time, energy, and love,” explains Mapp. 

To get involved, visit Extra Mile Pediatrics at www.extramilepediatrics.com. You can also donate to Extra Mile Pediatrics by clicking here. 

At Workpath, we believe that quality healthcare occurs over time. And it only truly works if it's delivered when and where it best meets the needs of each individual patient. Here’s where Extra Mile Pediatrics steps in. Extra Mile is a nonprofit organization that is on a mission to provide repeated, quality care for children in areas where significant barriers to care exist. 

Workpath Makes Donation to Extra Mile Pediatrics 

Mitchell Murray wants to complete the last mile of healthcare. He sees healthcare, one of the most important industries impacting our lives, as broken and antiquated. But the last mile, he says, is well within our reach. And his role at Workpath places him smack dab in the middle of making this dream a reality. 

“The technology and infrastructure is present,” insists Mitchell. “If we truly listen and respond, we can make coordinating care using new technologies just as easy as today’s consumers order a pizza with a push a button to be delivered to their homes.”

Mitchell, Director of Business Development at Workpath, sees connecting the last mile in healthcare delivery as life changing. Tapping into this vision as his motivation at Workpath, Mitchell works tirelessly to help healthcare organizations use new technology to operate in an on-demand market that requires them to quickly and efficiently dispatch their healthcare labor and services to facilities or patient locations. “Coming to Workpath each day gives me the opportunity to work directly with healthcare organizations of all sizes who are using our technology to connect the last mile to reach patients when and where personalized care is needed most. When this happens, the lives of patients improve and healthcare organizations become more efficient and impactful.”

Working with some of the most forward-thinking healthcare organizations in the country, Mitchell helps make it possible to automate the process of organizing, dispatching, tracking, and managing all types of labor to perform specialized services. Solving big problems runs deep throughout Mitchell’s career. Prior to joining Workpath’s growing team, Mitchell held senior roles on the business development teams at POLITICO in Washington, DC and at Cvent, one of the world’s largest event management software companies. And prior to that, Mitchell even held secret clearance roles at the DEA. 

Throughout all of these experiences, Mitchell has made it a point to intentionally place himself at the center of his clients’ most pressing needs and complex problems in order to truly understand their unique challenges and how to address them. “From product development to customer support to account management, it’s important to see a partner’s journey at all touchpoints so that you can represent your customers’ needs at every stage,” says Mitchell. 

In addition to advocating for the needs of his healthcare customers, Mitchell enjoys the insights that can only be earned from serving on the frontlines of healthcare. He believes that only by listening and constantly analyzing can an organization respond with the needed speed and innovation required to improve healthcare. To make this possible, he subscribes to what has become known as “radical candor” inside of Workpath. In fact, it was because of Mitchell that this phrase, which describes Workpath’s approach to always growing by providing feedback constructively and challenging directly, is part of the company’s corporate values today. 

True to form, Mitchell spends his time, both inside of Workpath and during his off hours, always looking for new ways to push whatever he’s focused on forward. For the healthcare customers he serves as Workpath, this means he’s constantly pursuing new ways to solve their biggest problems. 

Oh, and when Mitchell is not working to make dispatching healthcare as easy as ordering a pizza, he can be found exploring the culinary arts (smoked meats are his thing). Mitchell, who’s always up for something new, is also our team’s reigning shuffleboard—yes, shuffleboard—champion at Workpath! 

Meet Mitchell Murray, our Director of Business Development. Mitchell wants to complete the last mile of healthcare. He sees healthcare, one of the most important industries impacting our lives, as broken and antiquated. But the last mile, he says, is well within our reach. And his role at Workpath places him smack dab in the middle of making this dream a reality. 

For years, CB Insights’ machine intelligence platform, intelligence analysts, and global network of executives and startups have empowered people to tackle some of the hardest questions in healthcare — including its many silos, its complicated logistics, and the emerging technology that could finally make the promise of connected, personalized and convenient care possible. And it’s for these reasons that the disruptive Workpath team was quick to participate in CB Insights’ first ever Future of Health conference last week. The inaugural event, hosted in New York City, brought together over 600 healthcare leaders, creative thinkers, and innovators. We’ve rounded up some of our favorite moments from the event to inspire you to think about ways we can deliver the best care possible in-person at the time and place that is best for the patient: 

Driving every presentation and discussion at Future of Health, one core theme emerged: now is the time for new innovations to shake up how healthcare providers deliver their care. Nowhere is this theme more evident than in health systems. The Future Health demonstrated how digital health innovations are changing how clinicians and hospital administrators approach patient care in virtually every aspect of healthcare. New digital tools have emerged to streamline the long list of inefficiencies currently experienced in the healthcare industry and we can no longer wait to implement new tech to help get patients to appointments (or bring appointments to them), improve care coordination, reduce hospital acquired infections, simplify billing processes, and more. During the conference, Melanie Evans, hospital reporter at The Wall Street Journal, and Redonda Miller, president of John Hopkins Hospital, drove home the point that today’s hospitals have to be much more than beds, equipment, doctors, and nurses. “If you were sitting in our Command Center, you would think you work at NASA,” shared Miller, pointing out that by using new technology her team can predict the bed needs the hospital will have two to three days ahead. When asked about the hospitals build/buy/partner decisions, she shared, “We are eager to partner with startups. There’s no one template for us, we craft it as we go along. It’s not just about the tech of a company, but also the fit.”

Bringing Medical Imaging to Remote Communities

It’s now possible to revolutionize front-line global medicine using a hand-held ultrasound scanner. Nevada Sanchez, Co-Founder and Research Scientist at Butterfly Network Inc., shared his inspiring vision of the future of health with Erin Brodwin, health tech reporter for Business Insider. His product, the Butterfly, is not much bigger than a cell phone and is battery-powered. Offered at an accessible price point, this extremely portable and durable scanner has life-saving potential in rural communities throughout Africa, Asia and Latin America, where the nearest X-ray machine may be hours away. Sanchez says that two-thirds of the world’s population has no imaging option, despite the fact that handheld ultrasound has been around for decades. “The key is accessibility and the first component is cost,” he pointed out to Future of Health participants. “You’re talking about $20,000 machines and we got ours down to $2,000.” Thanks to partners across the world who are now using the Butterfly in low resource settings, what used to be a luxury is now becoming part of sustainable healthcare for all. 

Josh Mark, a key member of the Healthcare Intelligence Team for CB Insights, took the stage at the Future of Health to talk about the biggest challenge in the industry – logistics. Using the pharmaceutical industry as the prime example, Mark shared, “The pharmaceutical supply chain is not a healthcare problem, it’s a logistics problem.” As an example of how to directly solve this challenge, Mark pointed to Amazon as “a master of logistics.” According to Mark, four insurers control 84% of the pharmacy benefit manager market (PBMs). “Amazon is a good candidate to disrupt this space because, as we’ve seen, they don’t need a profit opportunity to compete in a space.” He highlighted to the following components of the healthcare systems, stating:

-Therapeutics: Amazon could be the perfect partner

-Providers: Amazon delivers lower-cost drugs

-Payers: Amazon may offer a better drug benefit

Mark concluded his insightful presentation by reminding the audience, “I know you might not think that all of this could happen in the next few years, but remember Alibaba has already done all of this in China.” With 5M estimated sellers on Amazon, 1.2M employees between Amazon-JPM-Berkshire, and 310M active customers, Amazon has a large testing ground and aggregated consumer demand. 

Doug Hirsch, Co-Founder & Co-CEO of GoodRx, is on a mission to create new ways for Americans to spend less for high-quality healthcare. Realizing that Americans lack a one-stop destination for prescription discounts and prices, he set out to create a solution. Today, GoodRx serves as an online marketplace for discounts on prescription drugs and even has the ability to connect its customers with doctors who can write prescriptions. GoodRx, along with other telehealth companies like Hims and Roman Medical, are making quick and convenient prescriptions possible. And through GoodRx’s acquisition of HeyDoctor, the growing business can arrange a doctor’s appointment opposed to a trip to an urgent-care clinic and then direct the patient to the pharmacy with the best deal. “We really only have one customer, and that’s the American patient. And that’s what we’ve focused on and we’ve been rewarded for that,” shared Hirsch from the stage as he was interviewed by Lydia Ramsey, senior health reporter for Business Insider.

CB Insights released its first ever annual cohort of Digital Health 150 startups, a list of 150 of the most promising private companies creating innovative products and services in the $5T+ healthcare industry. CBI Insights’ research team selected 150 startups from a pool of 5K+ companies based on several factors, including patent activity, investor profile, proprietary Mosaic scores, market potential, partnerships, competitive landscape, team strength, and tech novelty. Check out the full list, ranging from disease diagnostics to tech-driven health insurance platforms to AI tools for drug discovery, here: https://www.cbinsights.com/research/digital-health-startups-redefining-healthcare/

And with that, CB Insights wrapped up its first-ever Future of Health conference. In addition to inspiring presentations, the Future of Health concluded the event by encouraging anyone serious about healthcare to visit its Portal for the latest in healthcare research: https://www.cbinsights.com/research/digital-health/

Why Future of Health is Important to Workpath 

At Workpath, our mission is to offer a powerful technology platform that enables healthcare organizations to seamlessly manage and dispatch their labor to deliver care whenever and wherever its needed. Throughout the Future of Health conference, and in all of the examples above, it’s clear that at the center of quality care is the ability to match the right care provider to the patient at the right time and place. Workpath makes this possible by partnering with healthcare leaders to make insurance exams, mobile imaging, mobile phlebotomy, drug testing, hospice care, emergency services, telemedicine, and other healthcare services as convenient, personalized, and effective as possible for everyone. Healthcare organizations around the country use Workpath to reduce the time it takes to assign their labor to an appointment and provide step-by-step instructions and supplies required for superior customer service. Using Workpath's customized patient communication and automated reminder system, Workpath’s partners improve their patient satisfaction while reducing their scheduling time and reducing the time it takes to identify and dispatch the right examiner to the right place at the right time. For more, visit www.workpath.co.

No panels. No canned presentations. Just healthcare’s biggest disruptors from across the digital health ecosystem working together to define the future of healthcare. The Workpath team was proud to join the Future of Health conference in New York last week. Here are the key takeaways!  

Key Takeaways from Future of Health by Workpath

Eddie Peloke, CEO of Workpath, is among an impressive list of this year's CEOs selected in the recent issue of Healthcare Technology magazine as the Top 50 Healthcare Innovators. You can find excerpts from the article below and the full story at: https://www.technology-innovators.com/workpath/

Nurturing reliable teams with transparency

“At Workpath, all of our values deal with being open, transparent and direct. This allows us to build trust within our team and also allows collaboration as we can all contribute and help move the company forward,” says Eddie Peloke, CEO, Workpath. According to Peloke, openness is a key trait of becoming a strategic leader. Also, it is important to do some self-reflection now and then and be strongly aware of both your strengths and weaknesses. Besides surrounding yourself with talented people, it is crucial to support them and help them give their best which would eventually contribute to the growth of the organization. “I like to surround myself with incredibly smart people and it’s my job to remove the hurdles and get out of their way,” says Peloke. His interests outside of work are inspiring too. Peloke is an avid reader and contributor to business cases in the healthcare industry involving the use of technology to make organizations more efficient, transparent, and effective.. He also enjoys listening to podcasts, especially the ones related to business, technology, and startups.

The Healthcare industry is profoundly sensitive as any minor change in the processes would make a direct impact on the patient’s health. A scenario as such translates to a plethora of hurdles to embracing innovation and trying new things. Experimentation is the key part of innovation but in the case of Healthcare, there’s no place for trial and error. This is why the sector is tremendously slow both in terms of technological progression and adoption. According to Peloke, this slowness is one of the biggest challenges that the industry is currently facing. “Healthcare is a slow-moving, high stakes industry. With startups, especially tech startups, you want to move fast but when you’re dealing with healthcare, you have to get it right, especially when a patient’s health is at stake,” says Peloke. The industry would become more equipped and efficient if the health systems are more open to testing these new ideas sooner. Fortunately, many Healthcare companies are already working on it. “Healthcare is an industry that affects us all so I love seeing all of the innovative companies trying to change healthcare,” says Peloke.

Workpath originally began as a tech-enabled service company. Initially, they provided on-demand phlebotomists and had built an entire technology platform to manage and dispatch their network. They continued to have companies who had their healthcare network ask to use Workpath’s technology and not the labor. In January 2018, the team decided to pivot and become a true tech company selling Workpath’s platform via a SaaS model. Peloke expressed that the team at Workpath is incredibly smart, talented and driven and seeing what they have accomplished in such a short time is incredibly rewarding. He considers nurturing such a team as a typical success.

According to Peloke, failure is healthy up to a certain extent. To be successful, you have to look at each case as a learning experience. “When you fail, learn why and move on. Our success as a company comes both from the things we did right and what we learned when we failed,” says Peloke. Peloke believes in co-foundership. When you have other people on the journey with you, they not only help to push you forward but hold you accountable which is crucial for success. Also, the different ideas and perspectives you get from your partners with diverse backgrounds can be incredibly valuable. He also advises approaching the potential customers early to get validation that what you are creating has merit and is needed.

According to Peloke, openness is a key trait of becoming a strategic leader. Also, it is important to do some self-reflection now and then and be strongly aware of both your strengths and weaknesses. Besides surrounding yourself with talented people, it is crucial to support them and help them give their best which would eventually contribute to the growth of the organization. “I like to surround myself with incredibly smart people and it’s my job to remove the hurdles and get out of their way,” says Peloke. His interests outside of work are inspiring too. Peloke is an avid reader and contributor to business cases in the healthcare industry involving the use of technology to make organizations more efficient, transparent, and effective.. He also enjoys listening to podcasts, especially the ones related to business, technology, and startups.

Healthcare Technology magazine has released its list of Top 50 Healthcare Technology CEOs of 2019 in its special Healthcare Innovators issue and Workpath’s CEO is on the list! 

Workpath Featured as Top Healthcare Innovator in Healthcare Technology Magazine 

It's no secret that we're customer obsessed at Workpath. Our team arrives every day ready to create innovative tech that improves the way healthcare companies dispatch their labor to deliver quality care to everyone. And that's why we do the same for them! Today, we leveraged our own platform to dispatch CVS pharmacists directly to Workpath's headquarters for a flu shot clinic! Not only were our colleagues able to receive convenient and timely vaccinations, but we also invited our partners, board members, and others in the healthcare community to join us as we work together to make care as fast, convenient, and personalized as possible.

Using the Workpath app, our platform automatically sent a GPS-based push notifications when our CVS pharmacists were within 200 meters from today's flu shot location so that every aspects of the appointment was transparent and designed to keep all parties up-to-date every step of the way. And to assure complete accuracy, the pharmacists dispatched to our appointment confirmed their arrival status on their mobile device using the Workpath app. 

The opportunity to use and test our own technology on a regular basis reaffirms how the right tool can make everything from flu shots to paramedical exams to other medical services seamless, transparent, and impactful. Gone are the days of manual inputs, outdated spreadsheets, and endless games of phone tag to organize and dispatch healthcare services. By using Workpath technology healthcare organizations around the United States are:

Delivering Care When and Wherever its Needed: Workpath users of all sizes and types are improving the way they digitally organize, dispatch, and track their healthcare services. Using our HIPAA compliant technology, appointment opportunities can be added by their customers, team, or through an API integration with an existing system or EHR (like Allscripts, Epic, and Cerner).

Automating Delivery of Care With Ease: Workpath's partners have eliminated email, fax machines, spreadsheets, and phone calls by automatically notifying their specialists — including full time employees, part time employees, contractors, and vendors — of new appointment opportunities while providing all key details through the Workpath app.  

Dispatching the Right Care at the Right Time and Place: Once the right team member has been automatically identified, Workpath dispatches the right person to deliver the right care at the right time. Healthcare organizations working with Workpath gain the peace of mind that their team members will arrive on time and prepared for every appointment with step-by-step instructions and supplies. 

Keeping Everyone Informed While Improving Compliance and Satisfaction: Workpath's customized patient communication, automated reminder system, and push notifications keep patients in the loop every step of the way – which includes status notifications designed to alert the patient and the healthcare organization that their specialist has successful arrived at the appointment location. 

To learn more about the many ways to use Workpath, contact us for a demo. 

It's no secret that we're customer obsessed at Workpath. Our team arrives every day ready to create innovative tech that improves the way healthcare companies dispatch their labor to deliver quality care to everyone. And that's why we do the same for them! Today, we leveraged our own platform to dispatch CVS pharmacists directly to Workpath's headquarters for a flu shot clinic! 

Workpath Technology Used to Dispatch Pharmacists for On-Site Flu Clinic

Exceptional healthcare experiences depend on transparency. That’s why we’re releasing geolocation arrival notifications for all appointments!

Workpath is customer obsessed and patient focused. We’re on a mission to continuously add features to our tech platform that address the lack of connectivity and low-visibility that has plagued the healthcare industry once and for all. Starting today, we’ve made it easier for healthcare teams to update their status while delivering care so that patients are informed at all times. And on the backend, healthcare organizations can improve the end-to-end experience with arrival notifications and better tracking capabilities. 

The Workpath app will automatically send a GPS-based push notification when your mobile users are within 200 meters from an appointment location. To assure accuracy, the team member is prompted to confirm their arrival status which automatically informs both the patient and the healthcare organization monitoring the success of the appointment. Here’s how it all works and why this matters!

Centralize: Workpath users are healthcare organizations of all sizes and types committed to improving the way they digitally organize, dispatch, and track their healthcare services. Using our HIPAA compliant technology, appointment opportunities can be added by their customers, team, or through an API integration with an existing system or EHR (like Allscripts, Epic, and Cerner).

Automate: We eliminate spreadsheets, phone tag, email, or fax machines by automatically notifying a healthcare organization’s workforce of new opportunities while providing all key details through the Workpath app.

Dispatch: Once the right team member has been automatically identified, Workpath dispatches the right person to deliver the right care at the right time. Healthcare organizations can rest assured that their team member will arrive on time and prepared for every appointment with step-by-step instructions and supplies. 

Notify: Workpath's customized patient communication, automated reminder system, and push notifications keep patients in the loop every step of the way – which includes our new status notifications designed to alert the patient and the healthcare organization that their specialist has successful arrived at the appointment location. 

At Workpath, we believe transparency is at the core of great relationships between healthcare organizations and patients. Everyone in healthcare wants to feel included in the process, informed of what’s going on, and up-to-date when it comes to one of the most important services any business can deliver. Our goal is to find key moments in healthcare that can be easily improved and seamlessly implemented by smart healthcare organization looking to improve patient care, outcomes, and satisfaction. Our arrival notifications are one of the many ways that Workpath is integrating important touchpoints along the patient journey by helping healthcare organizations become more proactive, accountable, and accurate in the care they provide. 

Workpath Launches Geolocation Arrival Notifications

Workpath is proud to release a series of new updates and features based on the feedback of our healthcare customers. Thanks to new enhancements to our platform, orderers—including providers, schedulers, and anyone else responsible for placing appointment requests to your organization—can now edit and cancel appointments they have ordered from your ordering portal! 
 

Use Your Portal to Easily Edit Appointments on the Fly

We know that you're on the go and require tools that are fast, flexible, and easily adjusted as your appointment schedule evolves. That's why we're making it possible for orderers to seamlessly make edits and fine tune any of their appointments using our intuitive ordering portal. As a result, Workpath makes it easier to save your healthcare organization more time by eliminating the need for extra phone calls and email when scheduling and changing appointments! 

You Get Extra Flexibility while Maintaining Control 

Our latest feature adds time back to your day while giving you the peace of mind that you have control of all settings and preferences. Through your Company Profile preferences setting, you can control what fields can be edited by the orderer and whether they can have access to cancel appointments. 

In addition to the ability for orderers to edit and cancel appointments from their ordering portal, Workpath has released the following updates in the last two weeks:

Organizations now have the ability to hide internal information from orderers (such as mileage tracking, timeline notes, publication targets).

We've enhanced the Grouping Feature, which now takes into account drive distance radius when auto-publishing appointments to mobile users.

There's a new “How it Works” video available for all users. Bug fix to prevent distance calculation error message from showing in mobile app. 

We've added a new “Availability Service” to allow organizations to pull mobile user availability through API more efficiently. 

API documentation has been updated to include mobile user availability. 


Workpath is proud to release a series of new updates and features based on the feedback of our healthcare customers. Thanks to new enhancements to our platform, orderers—including providers, schedulers, and anyone else responsible for placing appointment requests to your organization—can now edit and cancel appointments they have ordered from your ordering portal. Read about this new feature and more!

New Features to Make Appointment Scheduling Easier Than Ever

Let’s face it, the state of healthcare in the United States is unnecessarily complex and unconnected. It’s fragmented. And it’s impersonal at best.

We’ll say it, things are pretty much a mess.

When we launched Workpath, we saw the disjointed nature of the healthcare industry as the perfect place to create change (and to prove a point).

We knew that healthcare is an industry filled with tremendous talent that is tremendously disjointed. It’s a system with specialists for this and specialists for that. There are large health systems and small, private practices. There are concierge docs and tele-medicine startups around every corner. There are specialty labs and there are huge reference labs. There are home care workers, health coaches, dieticians, and case managers. There’s patient generated data, wearable devices, and the like.

We could go on like this all day, but you get the point. There’s siloed talent around every corner with untapped potential to work together and improve the entire care experience. The industry is ripe for an overhaul and we knew Workpath had a solution.

Workpath builds software that help teams work better, together. Our platform makes teams more efficient and businesses more profitable. And as a result, our clients are able to serve their customers better.

What better place to prove this point than in an industry in charge of making people better? We knew that if we could prove the value of our technology in the toughest industry in the world, we could do it pretty much anywhere.

Workpath enables any organization to automate the process of dispatching, managing, and tracking their labor as they perform specialized services whenever and wherever they’re needed most. You add all the members of your organization directly on our platform, then digitally post appointments for them to grab in a mobile app. The complex becomes choreography, creating a better experience for everyone involved. Our customers improve workplace efficiency, make their own customers happier, and earn more revenue.

This is where things get exciting and we invite you to dream with us. We tackled a big problem in the ever so complex healthcare industry. And along the way we proved our point. With the right tech, healthcare organizations can deliver the right care at the right time and in the right place. Now let’s apply that to other industries. Think about the possibilities. Just about every team delivering a product or service in the world could use a little Workpath.

This blog will be a record of our journey. It’ll be a place where we can inspire you, where we can get inspired by you, and where we’ll talk about ways that all kinds of industries can be more productive and create better experiences.

We’re Workpath. Welcome to our blog. Here’s who we are.

It all starts with a stick. There are millions of blood draws that begin the medical process every day in the U.S. Often one of the first healthcare professionals a patient sees in their medical journey is a phlebotomist. They’re on the frontlines — often moving in and out of homes, hospitals, and office environments — while providing a critical service.

But there’s a problem– the current system for drawing blood is hindered by inefficiencies and there are countless barriers to growing your business if you’re an independent phlebotomist. While there are a growing number of blood draw and insurance examination opportunities out there, it’s challenging for an independent phlebotomist to sell their services to physicians, labs, health systems, and insurance groups.

In other words, drawing blood is the easy part for an independent phlebotomist. The hard part is earning the contracts and convincing healthcare organizations that they should use their service. This isn’t easy. It’s relationship building, it’s developing trust, it’s having good bedside manner with patients, it’s making life easy for the customer.

There are numerous steps that an independent phlebotomist can take to set themselves apart from the competition and technology can help. If you’re a phlebotomist, it’s important to ask yourself some tough questions. You know you’re good at specimen collection and putting the patient at ease, but do you ever miss calls? Do you get to emails/faxes late? Forget to respond to text messages? If so, you are not alone. It happens to the best of us. But, it’s important to remember that this isn’t the way to treat valued customers and patients.

Workpath is a technology company built to help make the lives of independent phlebotomists, and other care providers, easier. By signing up with Workpath, phlebotomists will receive a unique ordering link and can give this link to any of their customers or patients, allowing them to directly send appointments to the phlebotomist at any time. Put the link on business cards, put it on flyers, put it in emails. Doesn’t matter where you put it, all orders come directly to the phlebotomist!

Once a phlebotomist has the order, they can schedule the appointment, service the patient (the patient even gets automatic appointment reminders), and use the system to help bill the customer. All of this is done right in a personal Workpath portal. That means the phlebotomist can get back to doing what they were trained to do, creating good patient experiences and improving outcomes!

Phlebotomists, learn more about Workpath at http://www.workpath.co/customers/phlebotomy.

How Tech Will Help Independent Phlebotomists Grow Their Business

Let’s cut to the chase. If you operate a business in the healthcare industry, you’re likely in a pickle. On one hand, your goal is to always help improve patient outcomes and experiences. But you also have a business to run, which means you have to spend just as much time working to reduce waste, improve team efficiencies, and ultimately grow your business. Nowhere in healthcare is this more evident than the phlebotomy sector.

The majority of care plans today begin with a blood draw from one of the 100,000+ phlebotomists working as independent contractors and employees throughout the U.S. Though the specimen samples they collect serve as one of the most important aspects of care, securing contracts and running a phlebotomy business can feel like an uphill battle. Some of our most valued healthcare professionals must wrestle with a patchwork system of phone calls and spreadsheets just to source, secure, and dispatch the talent needed for a blood draw to occur. As a result, phlebotomy labor providers struggle to manage and send appointments to their phlebotomists performing draws in the field and in offices. In addition to organizing their teams, they face patient cancellations, missed appointments, and documentation challenges.

But there’s good news: Technology can help. The right platform can not only boost the way phlebotomy teams operate, but it can also help grow a phlebotomy business at large.

Tech designed for phlebotomy business owners

There are phlebotomy labor providers of all shapes and sizes. The owners of these organizations do everything in their power to grow their businesses and to earn more money despite the challenges in today’s market. While it’s tough out there, one thing is for sure — for a good phlebotomy business, there are a growing number of blood draws and insurance examination opportunities up for grabs! The hard part, however, is when a phlebotomy business owner attempts to sell their services to the physicians, labs, health systems, and insurance groups. There’s competition around every corner for phlebotomy businesses and the good ones know they must always be on the lookout for a competitive advantage.

For most phlebotomy businesses, performing the actual blood draw is the easy part. Their phlebotomists are expertly trained and are pros at what they do. The hard parts are (1) earning contracts and (2) managing a team of phlebotomists. This isn’t easy.

With customers, it’s relationship building, it’s developing trust, it’s having a good bedside manner with patients, it’s making life easy for a patient. With staff, it’s about being flexible, being fair, and having work for them.

There are numerous steps that successful phlebotomy business can take to set themselves apart from the competition and make it easy for both customers and staff to work with their phlebotomy business. If you’re a phlebotomy business owner or part of a phlebotomy team, ask yourself — do you ever miss calls? Get to emails/faxes late? Forget to respond to texts? If so, you’re not alone.

So here’s where the tech part comes in. Smart phlebotomy businesses can gain the upper hand by seeking platforms like Workpath, a new technology designed to make life easier for phlebotomy business owners and others performing specialized services in the healthcare industry. When a phlebotomy business owner signs up with Workpath, they are given a unique ordering link. This link, which they can give to any of their customers or patients, allows customers to directly send appointments to a phlebotomy business at any time. Phlebotomy business owners can put this link on their business cards, on flyers, and in emails. It doesn’t matter where you put it, all orders come directly to the phlebotomy business. Have multiple services (blood draw, insurance exam, swab, etc.)? No problem! The phlebotomy business owner can easily customize their offering through the Workpath platform.

Once a business owner has the order, the fun begins. Using Workpath’s technology, which was designed specifically for healthcare jobs like phlebotomy, business owners can send their new appointments directly to an app on their phlebotomists’ mobile phones (assign them directly or throw it up first come, first served) and then receive status updates for their appointments (the patient even gets automatic appointment reminders from you).

Once a business owner or their staff completes the appointment, they can then use the Workpath system to bill their customer and keep a database of all their work. All of this is done right in the business owner’s personal Workpath portal. And when that happens, phlebotomy business owners and their phlebotomists can get back to what’s really important — creating exceptional patient experiences and helping improve outcomes.

In Part 2 of our series on the phlebotomy industry, we’ll dive into ways technology can help individual phlebotomists perform their tasks more efficiently. Phlebotomy business owners can learn more about Workpath at http://www.workpath.co/customers/phlebotomy.

Part 1 of our 2-part series features helpful tips for phlebotomy business owners. Tomorrow’s blog post will highlight recommendations for independent phlebotomists.

Modern Tech Will Revolutionize Your Phlebotomy Business

At Workpath, our goal is to help healthcare organizations simplify and connect. Become more digital, yet more human. In 2018, we launched our platform designed to help healthcare organizations and other specialized industries seamlessly send work opportunities to their employees and vendors with ease. Today, our HIPAA-compliant (and award-winning) technology is being used to schedule, dispatch, and manage teams of all sizes around the country. Along the way our partners shared the challenges they face with wellness events, health screenings, and employee wellness programs. We quickly realized that our platform could be easily used for wellness event management and logistics. So, we dug in, and here are the results:

Workpath Increases Efficiencies by Scheduling All Wellness Events and Monitoring Them on One Dashboard

Our wellness partners have established a new norm with Workpath, one that’s no longer hindered by logistics and complexities of the past. With the Workpath platform, organizations now have unprecedented visibility and control. They can schedule, dispatch, monitor, and track all of their wellness events in one place with live updates.

Workpath Automates the Identification of Eligible Workers to Service Wellness Events

Organizations leveraging our platform for wellness events have been able to streamline their identification process for finding and securing eligible workers to service their wellness events based on credentials, training, availability, equipment, and geolocation. They are saying goodbye to spreadsheets and the back and forth they’re used to and handling their wellness events with a single platform capable of managing and mobilizing their team.

Workpath Improves Team Communication and Event Oversight

Workpath is being used in the field as a single platform capable of communicating vital info to an organization’s workforce (full time, part time, and contractors). Our partners are successfully tracking when their labor’s licenses and credentials are expiring, communicating the supplies and procedures needed for each of their events, pushing notifications out to remind their team of upcoming work, and using GPS navigation to help their labor reach the event successfully and on time.

Digital Tools That Improve Wellness Events

So, here’s how it works. Our partners create an event with on our platform and Workpath automatically finds the most qualified candidate in the user’s network. The user’s labor then views the job details and accepts the work assignment on their Workpath App. From there, the organization can view the status of the job in real time for the Workpath dashboard. Let’s take a deeper look:

Your Dashboard is your home base and central location to track all work in the field. It’s where you create new shifts, then monitor and track their status in real time.

The Work App navigates your labor to the event location and guides them through your service protocol. You control quality by customizing what supplies are needed for each event and outlining the step-by-step instructions your labor should follow while at the event.

When a new shift is posted, the Workpath App sends a push notification to all the qualified mobile users in your network to let them know new work has been posted in their area. Sit back and watch open shifts get filled in minutes.

The old meets new, and they work together seamlessly. Our API integrates with your existing systems, like your EMR or other internal technology platforms, creating a streamlined workflow to further automate your processes.

The Electronic Service Request Form enables you to receive work from all of your customers, even if they aren’t part of the Workpath network. Pass your shareable Service Request Link to your connections, and our platform transfers all of their outside opportunities onto your Dashboard just like the rest of your appointments.

Our platform gives you visibility into the best route to an appointment or wellness event and real-time info to let you know if a specialist is going to arrive on time. By tracking a specialist’s estimated time of arrival and real-time location, organizations can cut down on the time spent tracking and documenting mileage information.

A safeguarded data center, and a completely HIPAA-compliant platform. Workpath technology has you covered.

Our Tagging system helps you dispatch the right people at the right time. Create a customized pool of Tags that are relevant to your work, like Centrifuge Trained, Licensed RN, or EKG Certified, and add them to the corresponding mobile labors’ profiles as well as any new shifts that require them. Workpath only offers new shifts to the mobile users with the appropriate Tags.

How the Workpath platform is being used for wellness event management and logistics. 

Tech That Schedules, Automates, and Manages Wellness Events in One Place

“Gaps in Care” is a term you’ve almost certainly heard tossed around the healthcare industry in recent years. For those really paying attention, you may feel that it’s more of a chasm than a gap when it comes to quality care. The good news, however, is that the right type of technology — applied at the right time and place — can help close this growing divide.

First, we must understand that “Gaps in Care” is a term used to describe the delta between the average rate of care received by members of both commercial and government payers and the members receiving care at the 90th percentile. Historically, there has been a delta greater than ten percentage points between the average and the excellent!

To address this, the National Committee of Quality Assurance (NCQA) created a set of clinical measures to monitor and close what is referred to as “Gaps in Care.” The measures are collected and reported to the Healthcare Effectiveness Data and Information Set (HEDIS), which NCQA describes as a set of standardized performance measures designed to ensure that purchasers and consumers have the information they need to reliably compare the performance of health care plans.

As a result of the NCQA’s HEDIS measures, insurance payers have built programs specifically to alleviate these concerns. To demonstrate how technology can help, Workpath partnered with a regional payer struggling to manage its state’s Medicaid population (and its Medicaid-Medicare dual eligibles). Workpath technology helped close 20% of the payer’s gaps in care and at the conclusion of the pilot, the payer surpassed their goal of securing a neutral rating and unlocking previously unattainable reimbursements from HEDIS and STARS.

Workpath, the makers of an award winning technology platform used by healthcare organizations across the country, set out to help the payer improve the way it closes the gaps in care identified from HEDIS reports. Payers routinely wrestle with managing the care of their members to the 90th percentile, resulting in direct and indirect costs of patient mismanagement that adds to their health plans.

In this pilot study, Workpath and the payer focused on diabetic patients because every year there are 4,300 to 9,600 preventable deaths due to poorly managed diabetes. In addition, one out of every three inpatient days for patients with cardiovascular, neurological, and renal conditions are due to patients battling diabetes. To make matters more difficult, the prevalence of diabetes in America continues to rise.

More Americans battling diabetes relates directly to the increased investment payers make to disease management programs. While payers clearly understand the downstream costs of poorly managed diabetic members, the average rating of comprehensive diabetic care amongst health plans is 3.01–4.0. Member education, operational costs for payers, and member non-compliance are preventing payers from delivering the care they aim to provide.

With proper diabetes prevention and management, however, the US healthcare system could dramatically change this trend. In fact, we could save $570 million per year by avoiding unnecessary medical procedures related to diabetes. And most importantly, if all diabetics received the best care available, nine cases out of ten could be prevented.

To make this a reality, Workpath and the payer turned to Comprehensive Diabetes Care measures for the pilot, to include: Hemoglobin A1c (HgA1c), Urine Microalbumin, Retinal Eye Exam, and Blood Pressure.

Workpath was leveraged as a tool for effective management of the critical labor required to make this testing possible. Collection specialists responsible for HbA1c, blood pressure, retinal exams, and various other metrics were organized and digitally dispatched using Workpath technology. The payer used the platform, and its integrated API, to strategically deploy the right labor to the right place at the right time. By organizing and dispatching a network of specimen collectors through Workpath technology, the payer in the pilot was able to achieve their goals.

Some considering this approach may stop here, pause, and say, “Wait, I don’t have the labor in-house to pull this off.” But here’s the catch, healthcare labor, in general, across the US is often under-utilized and inefficiently managed. If healthcare organizations take a step back and realize the healthcare labor that is available to them — employed and contracted — gaps in care can be addressed. There is a stigma among healthcare organizations that additional labor resources mean additional management requirements. However, with technology, you can automate the management without additional operational burden and gain value insights throughout the patients care continuum.

Such was the case in this pilot. Workpath offered the payer in this case study the ability to determine the members with gaps in care for specific measures, the projected earnings per member if the incentives are achieved, and the costs per collection by utilizing contracted labor. With the combination of Workpath’s seamless online ordering system and its compliance messaging system, the payer’s HEDIS team was able to deploy on-demand collectors, working as independent contractors, to close the necessary gaps in care. As a result, Workpath provided the payer with ability to optimize operations and outreach, enhance their patient outcomes, and the ability to improve STARS/HEDIS reimbursements.

At the conclusion of the pilot, the payer surpassed their goal of securing a neutral rating and unlocking previously unattainable reimbursements from HEDIS and STARS. Workpath drove 90% compliance through its patient messaging platform. Workpath technology provided patients the opportunity to easily and seamlessly reschedule their appointments. In addition, the system sent reminder messages through a variety of channels in order to meet all communication preferences.

By leveraging the Workpath platform to manage and dispatch their on-demand workforce, the health system was able to deliver a mobile, flexible collection solution for closing gaps in care in one of America’s densest metropolitan statistical areas that was both convenient for the patient and compliant with the system’s laboratory protocols. The result of the Workpath implementation was a projected net-HEDIS rating of 94.96%, nearly four points above the neutral rating. The average incentive payment from NCQA to payers for closing gaps in care for A1c collections averages $120.00 per member. It is projected that the payer actualized a potential revenue of $180,000 — much of which was previously unattainable.

By using Workpath’s technology to manage an on-demand network of healthcare labor, payers can reduce costs, increase quality, and improve outcomes, as proven by Workpath’s case study. In this pilot, Workpath was able to unlock incentives for the payer previously thought to be unattainable — and is projected to be a key operational tool in their upcoming year.

Tell us how you would use technology like Workpath — or other solutions — to improve gaps in care in your area. Send us your story ideas, partnership proposals, and other ways to collaborate: info@workpath.co. Together, we can dramatically improve care and patient outcomes for everyone.

The right type of technology — applied at the right time and place — can help close this growing divide.

Technology Designed to Improve Gaps in Care

Wellness events, such as workplace screenings, health fairs, and expos, are in increasing demand. But not all wellness events are created equal, and planning one that has lasting impact at a low cost is an art. As more wellness events are hosted around the United States, the healthcare industry is responding with technology to help answer the call for wellness programming in a variety of settings — from smaller events to multi-thousand-person conferences.

The link between the health of employees and their productivity is nothing new. The Pullman Company introduced an athletic program for their employees in 1879, Ford Motors scaled back a 48-hour workweek to a 40-hour limit in 1914, and unions were formed to advocate for working five days a week.

In the 1980s, employers across the country began to realize that the well-being of their employees not only improved output, but it also made for a better workplace environment and saved money on healthcare costs. At that time, however, wellness programs typically kicked in at a crisis point, when there was a need for intervention. But eventually, the industry shifted toward preventative programming with measurable results to validate the upfront expense for employers.

Meanwhile, we began to have fun with wellness. The 90s gave us aerobics, which, in turn, fueled everything from kickboxing to circuit training. Today wellness programs focus on mind-body health, and smart employers are integrating physical health with mental wellness.

To make it all stick, organizations are today relying on technology to further spark engagement, increase peer-to-peer support, and create incentives. As more millennials and Generation Z workers enter the workforce, forward-thinking employers are preparing to offer wellness programs to an audience that is the most educated ever and more aware of the impact of long hours and stress on their well-being than any previous generation.

As employees and employers become more sophisticated, the industry is now seeing outdated wellness programs replaced by personalized technology and social feedback loops. Gone are the days of simply offering an EAP hotline and a weight loss or smoking cessation lecture. Today’s tech-enabled workplace is in the midst of an evolution and shift toward well-being.

While technology is driving the wellness industry, there’s still a need for a starting point, a real- life interaction designed to both inspire and collect valuable data and diagnostics that will be used to track progress moving forward. All of the yoga classes and tech gadgets in the world won’t help if employees don’t have a firm foundation from which to begin and if employers don’t have a way to measure the impact of their investment. Wellness events are one of the most practical and accessible ways to begin an employee’s journey toward better health.

While wellness events can be a quick and easy way to collect data points — from blood pressuring monitoring to advanced diagnostics that uncover hidden risks for disease — they can be tough to pull off. When done right, wellness events can come at relatively low cost and with high impact. And they can easily grow into more personalized experiences. To make this a reality, organizations must find smart ways to manage their wellness events so that they’re not time-consuming and costly to the organization.

Technology companies like Workpath, an award-winning team of developers working to solve healthcare’s biggest challenges, are answering the industry’s need for tools that can keep pace with the evolving wellness industry. Workpath, a labor management platform, was designed to schedule wellness events and monitor them all in one place. Such technology establishes a new norm that’s no longer hindered by logistics and complexities of the past. Employers and other organizations responsible for wellness programs now have unprecedented visibility and control at their fingertips. They can schedule healthcare specialists needed for a wellness event, dispatch them, monitor their arrival, and track all of their events with live updates.

As organizations host more wellness events, there is increasing pressure to pinpoint the right healthcare labor to draw blood, take blood pressure measurements, weigh each employee and discuss BMI, and perform other important tasks that make for a successful wellness event. Technology like Workpath can automate this process by streamlining the identification of eligible workers to service a wellness event based on credentials, training, availability, equipment, and geolocation. The platform’s tagging system helps organizations dispatch the right people at the right time by creating a customized pool of tags that are relevant to their event — like Centrifuge Trained, Licensed RN, or EKG Certified — and add them to the corresponding mobile labors’ profiles as well as any new events that require them.

By using a single platform like Workpath to communicate vital info, organizations around the United States are now tracking when their labor’s licenses and credentials are expiring, communicating the supplies and procedures needed for each event, pushing out notifications to remind their team of upcoming work, and deploying GPS navigation to help their labor reach every event. Workpath’s HIPAA-compliant dashboard serves as a home base and central location to track all work performed in real time at a wellness event.

“Organizations can now say goodbye to spreadsheets and the back and forth they’re used to when organizing a labor event,” explains Eddie Peloke, CEO of Workpath. “Managing a successful wellness event can now be performed on a single platform to improve efficiencies and reduce waste.”

As employers strive to make their workplace wellness programs simple in the years to come, innovative technology is needed on the back end to organize, manage, and track the events and assessments that serve as the foundation of any good program that promotes well-being. Employers need uncomplicated tools in order to keep their wellness events and programs simple and cost effective. That’s how we continue the evolution of wellness in the workplace.

What tools and technology are you using to host wellness events? We want to hear about it; contact Workpath to find more ways to push the wellness industry forward.

How innovative technology can be used to organize, manage, and track wellness events and assessments that serve as the foundation of any good program that promotes well-being. 

Making Wellness Events Simple, Trackable, and Cost Effective with Technology

The healthcare experience is transforming. Our customers are leading the charge and our technology is enabling them to do it. Together, we’re taking healthcare to new places. Check out the latest releases at Workpath designed to improve efficiencies, save time, and grow your healthcare organization.

You can now create and manage your fully customizable services in the Workpath dashboard — at your convenience! Simply add the services your healthcare organization performs, whether they are tests, procedures, labs, and home visits to your account and start ordering!

Get started quickly by hitting the Services tab in your Dashboard, then start customizing:

Name & Description: Give your service a name with some details.

Duration: Include how long your service usually takes a field specialist to complete.

Fees: Add the fees associated with the services for your network to see.

Instructions: Add step-by-step instructions for how to perform the service.

Supplies: Add the supplies necessary to complete the service.

Shipping: Does this need to be shipped? If so, the Shipping ID scanner will appear in the Workpath mobile app.

Tags: Add the licenses, credentials, or training necessary to perform the service so only the right people have access to this service.

Information that’s relevant to your Mobile Users will show up in their app when they accept a new appointment. For example, while performing the service, your step-by-step instructions will appear in the app and they’ll have to “check off” each step before completing the appointment.

We’ve officially launched the ability to order, publish, and assign Shifts in our platform. That means that in addition to scheduling single appointments, you can also use Workpath to schedule daily shifts, to fill open shifts, and to assign your labor to shifts at facilities, patient homes, staff events — wherever they’re needed!

“Workpath Aims to Provide the Right Care at the Right Place” in American Inno.

“Workpath Expands Technology to Provide Healthcare Organizations the Ability to Schedule Shifts with a Click.”

Together, we’re taking healthcare to new places. Check out the latest releases at Workpath designed to improve efficiencies, save time, and grow your healthcare organization.

Transforming the Healthcare Experience: The Latest Feature Updates at Workpath

Workpath is proud to announce that it has been selected as a Top 10 Healthcare Startup for 2018 by Healthcare Tech Outlook magazine. The nomination, made by the magazine’s subscribers, identified new and innovative solutions for solving customer challenges in healthcare. Healthcare Tech Outlook is a publication that reports on the healthcare technology community and how technology helps to grow the healthcare industry.

"As a team of healthcare technologists committed to deeply impacting the healthcare industry, we are energized by the many ways our platform is being used to increase efficiency, reduce waste, and allocate resources in order to improve care," explains Eddie Peloke, our CEO at Workpath. 

Healthcare Tech Outlook magazine recognized our HIPAA-compliant technology for its ability to schedule, dispatch, and manage healthcare teams of all sizes around the United States. Today, our technology is leveraged by health systems, home health agencies, phlebotomy labor providers, insurance examiners, nursing organizations, and other healthcare leaders to seamlessly schedule work opportunities. In addition, Workpath is used by healthcare organizations to schedule daily shifts and on-call shifts at facilities and patient homes, to staff events, to fill open shifts, and to schedule recurring shifts. 

Best of all, a growing list of partners are now using our platform to easily create a variety of appointments for important services -- ranging from specimen collection to specialized medical services to wellness events -- with ease. Our technology has the ability to automatically find the most qualified candidate in a user’s network and the user’s labor can view the job details and accept all work assignments on their Workpath App. From there, the organization can view the status of the job in real time from the Workpath dashboard. In addition, the Workpath platform is being used to track when a team’s licenses and credentials are expiring, to communicate the supplies and procedures needed for appointments and events, to send push notifications out to remind teams of upcoming work, and to deploy mileage tracking for billing and GPS navigation to help healthcare specialists reach appointments successfully and to alert organizations of arrival status in real-time. 

The Healthcare Tech Outlook award recognizes Workpath's increasing role in tracking healthcare labor and procedures in a fashion that not only reduces paperwork levels and unnecessary expenses, but also allows healthcare leaders valuable time and resources to improve quality of care and all-around efficiency.

Workpath has been selected as a Top 10 Healthcare Startup for 2018 by Healthcare Tech Outlook magazine. 

Workpath Named a Top 10 Healthcare Startup

Here's What's New. And Here's How It Will Help.

The Workpath team recently released a series of updates to the mobile app that are designed to help you more easily share information with your organization and quickly get tech support if you need it: 

Make sure you have the most recent version of the app on your phone for these helpful new features. 

The Workpath app now tracks your route and mileage to an appointment!

When you hit On the Way to an appointment, the system starts tracking.

When you hit Arrived, the route and mileage you took to an appointment is calculated and shared with your organization. 

This feature lets you automatically share your location, route, and mileage to an appointment with your organization. Everyone stays in the loop.

If you need to drop an already-accepted appointment or shift, simply:

Click on the details of the appointment.

Scroll down to see the red Unable to Complete Appointment button.

Select it, add a reason why you’re dropping, and the appointment will be re-published for another specialist to grab.

If you have questions about how to use the Workpath app or experience any technical issues, you can chat with a Technical Support team member at Workpath.  

Start chatting with us. We are here to help!

*All appointment or shift related questions should go to your organization directly. 

Workpath Named Top 10 Healthcare Startup for 2018

Workpath: Simplifying Mobile Workforce Management 

Workpath Announces Healthcare Leader Patricia Clarey as Newest Board Member
 

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