Back to all posts

Make Every Mile Count: How Mileage Tracking Will Help Your Healthcare Organization

Published 2018-08-24

When your business is delivering care to others the last thing you want to spend time on is managing the endless amount of phone calls, emails, and spreadsheets often necessary to point your healthcare team to the right place at the right time.

Healthcare organizations of all types and sizes — from wellness companies to large health systems — all face the daunting task of managing their workforce responsible for carrying out a specialized set of skills and services at all times.

In some cases, an organization’s labor may consist of full-time employees and at other times it may be made up of part-time workers or contractors. In either scenario, an effective organization must be ready to quickly dispatch their care team and carefully track every step of the process in order to meet patient needs, billing requirements, and compliance standards. As healthcare moves beyond the four walls of a traditional office setting, this task becomes more and more challenging. And that’s where technology can help.

The Right Tech Can Improve Care Delivery

Innovative healthcare technology companies like Workpath are increasingly introducing new ways for organizations to dispatch the right people on their team to deliver care. The Workpath platform, as an example, provides organizations the ability to send work opportunities to their employees and vendors with a click. The HIPAA-compliant platform schedules, dispatches, and manages teams of all types and sizes. But no tech solution in the world has real impact if it doesn’t address the unexpected scenarios that can occur in the field when servicing patients — such as traffic that may cause a specialist to be late to an appointment, a care worker who simply can’t find the address of their next assignment, or the difficult task of documenting how long it took to reach a patient and the miles the caregiver traveled to perform their service.

How Geolocation Technology Can Help

Workpath recently released a new feature that provides healthcare organizations with the ability to eliminate the number of phone calls and messages from their labor about mileage, directions, and the time spent documenting their travels for each appointment. This new geolocation feature on the Workpath platform offers all the information a specialist needs — the estimated mileage to an appointment based on their current location, the ideal route to reach the appointment in time, and the actual mileage that it ultimately took to deliver care to the patient.

Using the new Mileage Tracking feature, healthcare organizations have the ability to track every aspect of the appointment in real time. And best of all, Workpath makes it easy to document all of the necessary data for billing purposes. To activate this new feature, Workpath users simply need to update their Workpath app and select “On The Way” as they respond to an appointment request. The Mileage Tracking feature will automatically provide the estimated mileage from the mobile user’s location and estimated time of arrival.

Once the “Arrived” status is selected in the app, the mobile user and the organization will see the actual route and mileage data directly in the appointment details. Workpath users can document this mileage information for financial reporting via the Finance Report and downloadable CSV report on the Workpath dashboard.

“It’s now possible to make every mile count,” explains Eddie Peloke, CEO of Workpath. “There’s no reason any healthcare organization should have not to have the best route available at all times, to track that route, and to document it. This is how innovative tech can help healthcare organizations simplify and connect. Become more digital, yet more human.”

For more info, visit