Attempting to solve the “Last Mile” problem is nothing new. For years the last mile has described the final leg of the network required to deliver a service to a customer or end-user in the telecommunications and supply chain management industries. More recently, this simple metaphor has become increasingly important in the healthcare industry. When used to describe the last mile involved in the delivery of healthcare services, the customer at the other end of that mile is a patient whose life is directly impacted.
Let’s face it, no matter how good your product or service is, it’s utterly useless if it arrives late, damaged, or not at all. When that product or service is healthcare, however, it can be a matter of proper diagnosis, treatment, and outcomes.
It can even mean, a matter of life and death.
Sure, dropping coaxial cables to connect TV signals to a subscriber’s home is no easy task. And ensuring packages show up to a person’s home on time and in one piece is equally daunting. But that last “mile” becomes even more precarious when the network you’re attempting to synchronize is loosely made up of pods of siloed and disconnected doctors, nurses, phlebotomists, aides, office managers, vendors, part time employees, and full time employees, just to name a few.
Simply put, one of the most important industries directly impacting our lives – healthcare -- is broken and antiquated. But the last mile is within reach.
There’s a better way. Today, practically anyone can order a specialty pizza with all the works, or an obscure product in a niche market, with a click and have it delivered within the hour. The technology is there. The infrastructure is present. And the need is much bigger than a late-night food craving.
When it comes to healthcare, the last mile is life changing.
This is the motivation behind Workpath. It’s the reason the technology company exists and it’s why every one of its employees come to work every day. Together, we can redesign the way healthcare is delivered. We can connect the last mile that impacts the way you or a loved one is cared for.
Prior to the Workpath platform, seamlessly dispatching and managing healthcare services on-demand - ranging from services on a medical campus or at a patient's location of choice - was a manual process. Workpath's HIPAA-compliant platform remedies this challenge by providing healthcare organizations with a way to centralize the healthcare services their patients need and automatically send the most qualified healthcare labor to each appointment wherever and whenever that might be.
Today, health organizations must operate in an on-demand market that requires them to quickly and efficiently dispatch their healthcare labor and services to facilities or patient locations. To make this possible, Workpath’s platform can be used to deliver care, products, and services across multiple use cases, such as:
· Specialty Labs
· Reference Labs
· Health Systems
· Primary Care
· Mobile Imaging
· Home Health
· Infusion Services
· Durable Medical Equipment
· Insurance Exams
· Wellness Events
· Prescription Delivery
Such services can be applied in a patient's home, work, in-office, or in a facility setting. Doctors, nurses, and other care providers can seamlessly place an order and their technician knows when, where, and what needs to be done, and arrives on time to perform the scheduled service. All while the organization gets real-time status updates for each appointment.
Real World Impact
Workpath makes seamless connection a reality. Providers at health systems and cancer treatment centers, as an example, are successfully using Workpath to quickly and easily schedule clinical services at convenient locations, chosen by the patient and their healthcare provider, with the push of a button (see there, on-demand tech isn’t just for pizzas any more).
Once an appointment is set at the patient's desired location, a series of automated text and email reminders take place to ensure patients never miss appointments. Every appointment is monitored, tracked, and updated in real time on the Workpath dashboard.
Organizations that use Workpath to dispatch and track their appointments and shifts have realized operational efficiencies, including a 90.17 percent reduction in the time it takes from receiving an order to identifying a healthcare specialist to dispatch. By leveraging the Workpath platform, healthcare specialists accept appointments 97.31 percent of the time without any manual intervention from an operations or call center team member. On average, appointments are accepted within one minute of the appointment being created in the Workpath platform. Appointment compliance has soared due to Workpath's technology. On average, 99.95 percent of appointments scheduled through Workpath are completed without cancellation or being rescheduled from lack of coverage. This vastly improves turnaround time, efficiency, and patient experiences.
The Last Mile Completed
Powerful healthcare technology is capable of connecting the elusive last mile to reach patients when and where personalized care is needed most. When this happens, the lives of patients improve, healthcare organizations become more efficient and impactful, and our communities are healthier. Instead of tossing the “last mile” phrase around as an aspirational goal, let’s eliminate it. The last mile has been completed. And we all benefit from it.